After 10 years, I believe Dell is lying to me again.
Eventually, I ended up sitting at a table with Michael Dell at the 2007 CES, along with a small group of others, and Dell worked to resolve the issue. That was a good thing.
It's now 10 years later, and having heard good things about Dell Alienware systems, and having recently worked with a dozen of their Alienware laptops over an intensive four days of convention gaming, I decided to give Dell another chance.
This time I excitedly purchased a Dell Alienware PC, and I believe Dell Lied to me, again!
It'll take me a few days to collate all the information and recordings with Dell's Alienware Sales Rep, then a few days later his Sales Supervisor, and a Dell Alienware Premium Customer Support Technician, in which they all very clearly, confidently, and repeatedly informed me the Aurora R7 computer system I ordered is liquid-cooled on both the CPU and Nvidia GTX 1080Ti (11GB) GPU.
I've since received the computer system. They were full of shit.
I'm now being told by a rep in Dell's "Advanced Resolution Group" that it was just a "miscommunication at point of sale" - which itself I believe to be a lie. As this rep is trying to "handle" me to return the computer system, accept a refund, and go on my merry way after wasting my opportunity to take advantage of other Black Friday sales (meaning the same amount of money won't go as far now), wasting the two weeks it took for the system to arrive, wasting all the time I spent post-sale on the phone with Dell/Alienware reps to make sure my new computer would have the components/features I was told I was purchasing (it doesn't), and to top it all off, the Sales Rep
Ten years later, and I Believe Dell Lied, Again.