After 10 years, I believe Dell is lying to me again.

10 years ago, I started this blog, because of fallacies I was told as a Dell customer regarding an audio issue, in which the Windows Sound Mixer/"What You Hear" functionality was being crippled out of the box on some of their systems, and then Dell offered an "upgrade" for sale to restore said feature. There was a lot of "misinformation" being communicated by Dell on the matter, which I believed to be outright lying.

Eventually, I ended up sitting at a table with Michael Dell at the 2007 CES, along with a small group of others, and Dell worked to resolve the issue. That was a good thing.

It's now 10 years later, and having heard good things about Dell Alienware systems, and having recently worked with a dozen of their Alienware laptops over an intensive four days of convention gaming, I decided to give Dell another chance.

This time I excitedly purchased a Dell Alienware PC, and I believe Dell Lied to me, again!

It'll take me a few days to collate all the information and recordings with Dell's Alienware Sales Rep, then a few days later his Sales Supervisor, and a Dell Alienware Premium Customer Support Technician, in which they all very clearly, confidently, and repeatedly informed me the Aurora R7 computer system I ordered is liquid-cooled on both the CPU and Nvidia GTX 1080Ti (11GB) GPU.

I've since received the computer system. They were full of shit.

I'm now being told by a rep in Dell's "Advanced Resolution Group" that it was just a "miscommunication at point of sale" - which itself I believe to be a lie. As this rep is trying to "handle" me to return the computer system, accept a refund, and go on my merry way after wasting my opportunity to take advantage of other Black Friday sales (meaning the same amount of money won't go as far now), wasting the two weeks it took for the system to arrive, wasting all the time I spent post-sale on the phone with Dell/Alienware reps to make sure my new computer would have the components/features I was told I was purchasing (it doesn't), and to top it all off, the Sales Rep "miscommunicated" enticements unrelated to the system configuration, in order to get me to sign up for Dell Financing (DPA) instead of taking advantage of the cashback offers available by purchasing through Dell's website with a credit card.

Ten years later, and I Believe Dell Lied, Again.